- When Naseer, a long time customer wanted to take a break on his subscription for a couple of months - When back to back orders were placed by mistake by Ahmed - When Chetan activated two different numbers in confusion - When Abhinav had misinterpreted the pricing plans before purchasing This is just a handful of examples out of the numerous times that … [Read more...]

We don't usually allow direct payments to a bank account... But because Mr. V from MX Diagnostics (name of person and company changed for anonymity and privacy) did not have any online option at his disposal and he insisted a lot... After two days of trying different things finally, we gave him the bank details for direct transfer... There was an error of one digit, … [Read more...]

It's 4:00 AM, Sunday, October 17th 2021 It's been a really long day! I am a little under the weather coughing left-right and center. And because it's a Sunday, I am the only one occupying the desolate support desk At 4:10 I get a WhatsApp message from Omar!It was a +212 ISD code, so… It's Omar from Morocco! He had just completed a purchase on the website 4 … [Read more...]

After a critical customer-centric decision after a server issue had wiped our revenues for six months, we resumed with WASender 2.0 A lot more featuresMuch better UISlightly increased pricingAnd 2 new packages But as soon as our old users, who had been using a fully unlocked previous version absolutely free for almost 6 months now saw this, they were shocked! To see … [Read more...]

There was some problem with the authentication server due to which bank user not able to access pro features. Wrestled with the problem for a couple of days and found out that it is going to take longer. So what did we do? Instead of asking our paying customers to wait for a few more weeks to access pro features we made the software free for all. Yes that's right! We … [Read more...]