She didn’t ask for a refund, instead, this is what she did!
Here’s the chat history
Few things to note here… Maybe there was confusion or for whatever reason, she placed two orders to activate the same number.
She’s such a happy customer that she would have been glad to pay double so she didn’t ask for a refund or adjustment.
But it wasn’t right!
And that’s why we proactively reached out to her
And we adjusted her payment with an extra month’s subscription!
Because we put customers first!
Even then we might lose money because of doing so!
Not because we are sages or epetome of righteousness
We might be those things!
But we are in business, that means we love making money!
We still put the customers first because we see things long-term, and we know that when customers are happy they stick with us forever
And that’s when we get to make money in the form of lifetime value and not just one-time transactions.
So next time someone compares us to a shitty competitor who is selling our cracked software add whatever the heck price, here’s my question to them
What price will you be willing to pay for reliability!
WASender Team
To know that if something goes wrong we will put you first and take responsibility and fix things for you!
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